Location: Baghdad
Job Type:
Permanent
Closing Date:
2025-05-07
About vacancy
mselect is looking to hire a Customer Sales and Service Agent for a travel and tourism client in Baghdad, Iraq. Candidates must have a minimum of 2 years of experience in a contact centre or reservations office environment within the airline or travel industry. Fluency in English is a must.
Job Purpose
To provide the highest level of service to sell airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives.
Key Responsibilities
Requirements
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
Job Purpose
To provide the highest level of service to sell airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives.
Key Responsibilities
- Ensure the highest standard of customer service is provided to customers, provide them with details on fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all related products Ensure set service quality levels are achieved for all customer interactions
- Issue tickets to customers ensuring that all necessary airline rules and regulations are incorporated, and that the customer request is met to provide them with excellent service
- Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time
- Actively enhance revenue earnings by providing options to customers on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares
- Keep abreast of Group news and updates to ensure relevant professional and company standards are maintained
- Retail Office only
- Ensure that all necessary ticket-related documentation is filed, timetables updated, brochures, sales and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales
- Support the Customer Sales & Service Team Leader in closing the end-of-day sales and banking monies received
- Support Travel Agents by assisting them in making bookings with special arrangements Advise and guide Travel Agents on quoting special fares and completing ticketing formalities Fulfil online queries and other complex activities such as medical cases and special services
Requirements
- Commercial/Sales Other Educated to at least GCSE or O Level standard or equivalent
- Have 2+ years of experience in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism
- Knowledge/Skills: PC-based skills to operate Windows package including Microsoft Word/Excel/E-mail
- Other languages besides English: As some Contact Centre's deal with multi-lingual calls, fluency in a required language will be advantageous
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
