Location: Baghdad
Job Type:
Permanent
Sectors:
IT
Closing Date:
2026-01-14
About vacancy
mselect is looking to hire an IT Support Specialist for an IT client in Baghdad, Iraq. Candidates must have a Minimum of 2 years of professional IT support experience. Fluency in English and Arabic is a must.
Job Purpose
We are looking to hire a professional and well-presented IT Support Specialist with strong technical capabilities and excellent communication skills.
Key Responsibilities
Requirements
Administrative & Soft Skills Requirements:
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
Job Purpose
We are looking to hire a professional and well-presented IT Support Specialist with strong technical capabilities and excellent communication skills.
Key Responsibilities
- Provide first-level and second-level support to end users, resolving hardware, software, and Windows-related issues (performance problems, BSOD, driver conflicts, recovery issues)
- Handle user requests and incidents through the ticketing system, ensuring proper logging, prioritization, follow-up, and timely resolution
- Install, configure, and maintain end-user devices, workstations, operating systems, required software, and peripherals
- Support Microsoft 365 services daily, including Outlook, Teams, OneDrive, and SharePoint, and assist users with operational issues
- Perform basic network troubleshooting for DHCP, DNS, VPN connectivity, and general network access problems
- Manage user accounts and access rights, including provisioning, access updates, and basic security compliance
- Prepare, update, and maintain IT documentation, including user guides, procedures, asset records, and support reports
- Track and manage IT assets, ensuring accurate inventory, lifecycle tracking, and compliance checks
- Send daily and monthly reports via email to the IT Leader, keeping them updated on tasks, incidents, and system status
- Handle daily email communication professionally with clients and internal colleagues, responding promptly and following up on requests
- Follow IT security best practices and data protection policies when handling systems, user data, and devices
- Communicate clearly and professionally with users, providing excellent customer service and resolving escalated issues effectively
- Manage multiple tasks simultaneously, maintaining quality and meeting deadlines
- Identify recurring technical issues and propose daily improvements to systems, processes, or support workflows
- Coordinate with senior IT staff or external vendors for escalated issues
- Ensure compliance with organizational policies, procedures, and ethical standards while supporting daily IT operations
Requirements
Administrative & Soft Skills Requirements:
- Education: Bachelor’s degree in computer science or computer engineering
- English Level: Minimum B2, with the ability to write business-ready emails, reports, and documentation
- Experience: Minimum 2 years of professional IT support experience
- Preference: Candidates with at least 1 year of experience in NGOs will be given priority
- Communication Skills: High communication skills and strong customer-handling ability; must deal with users professionally, respectfully, and with strong work ethics
- Multitasking & Pressure Handling: Ability to work under pressure, manage multiple tasks, and de-escalate incidents calmly
- Documentation: Ability to prepare, update, and maintain user guides, procedures, and IT documentation
- Professional Conduct: Reliable, organized, proactive, and capable of working independently and collaboratively
- Strong diagnostic and troubleshooting skills for Windows issues: performance problems, BSOD, recovery loops, driver conflicts, and hardware faults
- Basic understanding of network topology, including DHCP, DNS, and VPN functionality for first-level diagnostics
- Ability to work with ticketing systems, log tickets properly, set priorities, and follow up efficiently
- Familiarity with the Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint)
- Experience with day-to-day IT operations: Device/workstation setup, Software installation, User access provisioning
- Basic IT asset management knowledge (tracking devices, compliance checks, lifecycle reporting)
- Understanding of IT security best practices and data protection guidelines
- Proactive in identifying recurring technical issues and suggesting improvements
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.