Senior Supply Chain Manager

Role Purpose

The Senior Supply Chain Manager is accountable for end-to-end supply chain execution across Arminas's multi-showroom and warehouse network, from international supplier order visibility through inbound shipment, inventory control, warehouse governance, stock allocation, customer fulfillment, returns, inventory reconciliation, and vendor payment scheduling coordination with Finance. The role is the central operational control point connecting international vendors, Finance, management, showroom sales teams, warehouse operations, logistics providers and customers.

Key Responsibilities

1. International Supply & Vendor Coordination

• Maintain complete visibility of orders placed with international suppliers, particularly European vendors, from order confirmation through production, readiness, invoicing, packing, shipment, transit, arrival and receipt in Iraq.
• Control purchase/order status, supplier confirmations, commercial invoices, packing lists, quantities, backorders, shortages, shipment documentation, ETAs and actual arrival dates.
• Coordinate operationally with suppliers, freight forwarders, logistics providers and internal stakeholders to prevent delays and information gaps.
• Maintain an accurate open-order and incoming-shipment pipeline and escalate material delays, shortages, discrepancies or supply risks.

2. Vendor Invoice, Payment Schedule & Finance Coordination

• Maintain a complete vendor invoice and payment-due schedule linked to purchase orders, received/incoming inventory, supplier credit terms and shipment status.
• Track supplier payment terms such as 50, 90, 120 days or other contracted terms and calculate/confirm upcoming due dates in coordination with Finance.
• Provide Finance with forward-looking payment schedules and cash requirement visibility by supplier, invoice, currency, due date and priority.
• Identify invoices approaching due date and escalate payment requirements early enough to prevent supplier holds, blocked orders, delayed releases or interruption of future supply.
• Reconcile operational order/invoice status with Finance and flag discrepancies between ordered, invoiced, shipped, received and payable quantities or values.
• Maintain visibility of supplier credit exposure, overdue invoices, blocked accounts/orders and other payment-related supply risks.
• Coordinate closely with Finance on payment evidence/status and communicate relevant operational consequences to suppliers and management.
• Provide management with a rolling vendor payment forecast connected to inventory requirements and critical replenishment priorities.
• Supply Chain is accountable for payment planning, due-date visibility, follow-up and escalation; Finance retains authority for payment execution, accounting controls, treasury and bank processing.

3. Inventory Planning, Analysis & Control

• Own inventory visibility across warehouses and showrooms, including available, reserved, incoming, display, returned, damaged, quarantined and obsolete stock.
• Analyze fast-moving, slow-moving, non-moving and aging inventory and recommend replenishment, transfer, substitution, clearance or stop-order actions.
• Monitor stock availability, stock coverage, reorder requirements, committed quantities and incoming quantities by brand, category and location.
• Support purchasing decisions using demand, sales velocity, stock aging, supplier lead time, payment status and inventory coverage analysis.
• Investigate inventory variances and ensure corrective actions are completed and documented.

4. Warehouse Governance & Stock-Taking

• Provide senior oversight of receiving, inspection, put-away, storage, location control, picking, checking, loading, dispatch and inter-location transfers.
• Work with the Warehouse Manager and team to enforce SKU accuracy, location discipline, handling standards and transaction controls.
• Lead cycle counts, periodic stock counts and annual physical inventory exercises with warehouse, Finance and relevant managers.
• Ensure physical stock is reconciled with Microsoft Dynamics and investigate variances, missing items, damage and unexplained movements.

5. Multi-Showroom Stock Allocation

• Coordinate inventory requirements across Arminas showrooms and business segments according to product mix, customer segment, sales velocity and project demand.
• Control operational stock transfers based on confirmed demand, availability, commitments, safety stock and management priorities.
• Prevent uncontrolled stock movement and ensure transfers are accurately recorded in the ERP.

6. Customer Order Fulfillment & Delivery

• Own the operational fulfillment cycle after commercial confirmation: stock verification, reservation, picking, checking, dispatch, transportation, delivery and proof-of-delivery closure.
• Coordinate with sales and showroom management on availability, shortages, expected arrivals, alternatives and delivery readiness.
• Track incomplete orders, backorders and delayed deliveries and drive timely resolution.
• Ensure customer commitments are not made on inaccurate stock information.

7. Returns, Damage, Missing Items & Replacement Control

• Enforce procedures for returns, inspection, reason coding, ERP returns, restocking, quarantine, replacement, discount disposal or write-off recommendations.

• Track damaged, scratched, missing, incomplete or defective items by SKU, value, cause, location and responsible process point.

• Coordinate replacement or alternative products where required, subject to commercial/customer approval.
• Report recurring failures and lead corrective and preventive actions.

8. Microsoft Dynamics / ERP Governance

• Act as the senior business owner for supply-chain process discipline within Microsoft Dynamics.
• Ensure accurate ERP transactions for receiving, inventory status, reservations, transfers, dispatches, returns, adjustments and stock-count reconciliation.
• Maintain data integrity between physical inventory and system inventory and close transaction backlogs or inconsistencies.
• Use Dynamics reporting to support supply planning, inventory decisions, fulfillment control, vendor invoice visibility and management reporting.
• Enforce the principle that no physical stock movement should occur without the corresponding authorized system transaction.

9. Reporting, KPIs & Board Visibility

• Prepare concise weekly and monthly supply-chain reports for executive management and Board review as required.
• Report inventory value/aging, stock accuracy, incoming orders, supplier performance, payment-due exposure, blocked-order risk, backorders, fulfillment, stock-outs, returns, damage and inventory coverage.
• Use exception-based reporting to identify root causes, accountable owners, corrective actions and deadlines.
• Present material operational and supplier-payment risks with clear recommendations.

10. Leadership, Governance & Cross-Functional Coordination

• Lead coordination across warehouse, sales, showroom management, Finance, procurement/commercial teams, IT/ERP support, suppliers and logistics partners.
• Establish SOPs, approval points, service levels, escalation routes and accountability across the supply chain.
• Manage conflict professionally and maintain process discipline under competing priorities and senior stakeholder pressure.
• Coach and develop supply-chain, warehouse and coordination team members.

Required Experience & Qualifications

• Minimum 12 years of progressive experience in supply chain, inventory, logistics, warehouse, distribution or related operations; 15+ years is strongly preferred.
• Minimum 5 years in management or senior leadership with accountability across multiple functions, branches, warehouses or business units.
• Demonstrated experience in international supplier coordination and imported-goods supply chains; European supplier experience is highly desirable.
• Strong practical experience with commercial invoices, packing lists, supplier credit terms, payment-due scheduling, shipment documentation, inbound logistics and receiving discrepancies.
• Strong background in inventory planning, stock analysis, stock-taking, warehouse governance, fulfillment, returns and damaged-stock control.
• Experience in ceramics, sanitaryware, furniture, building materials, luxury retail, project supply or another high-SKU/high-value environment is strongly preferred.
• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Industrial Engineering or related field; master's degree or professional certification is an advantage.

Microsoft Dynamics / Digital Capability

• Advanced working proficiency in Microsoft Dynamics 365 or a comparable enterprise ERP is required.
• Hands-on understanding of purchasing/order tracking, inventory transactions, warehouse movements, reservations, transfers, sales-order fulfillment, returns, adjustments, stock counts and reporting.
• Strong Excel and analytical reporting capability; Power BI or equivalent BI experience is an advantage.

Language Requirements

• Kurdish: required for effective local leadership and cross-functional coordination.
• Arabic: required for coordination across Iraq and Baghdad operations.
• English: required at strong professional working level for international supplier communication, documentation and business correspondence.

Leadership Profile & Behavioral Competencies

• Assertive and resilient: enforces standards and challenges non-compliance without unnecessary conflict.
• Calm under pressure and capable of handling strong senior personalities and competing commercial priorities.
• High ownership: follows issues through to verified closure and escalates early.
• Politically intelligent and collaborative while protecting governance and data integrity.
• Fact-based, analytical, decisive and customer-conscious without sacrificing control.
• Strong Board-level communicator with high ethics, confidentiality and process discipline.

Authority & Accountability Boundaries

• Supply Chain owns: international order execution visibility, inbound coordination, inventory planning/control, warehouse governance, stock allocation, fulfillment, returns, ERP inventory integrity, vendor invoice due-date scheduling, payment-status follow-up and supply-risk escalation.
• Finance owns: payment authorization/execution, accounting treatment, treasury, banking, cash management and financial controls. Supply Chain must provide Finance with accurate and timely payment requirements and must escalate when delayed payment threatens supply continuity.
• Commercial / Sales owns: customer acquisition, quotations, pricing, negotiation, sales targets and commercial customer relationships.
• Management / authorized Procurement or Commercial leadership approves: commercial supplier terms, major purchasing commitments and purchasing authority according to the approved matrix.