Location: Erbil
Job Type:
Permanent
Sectors:
Operator
Closing Date:
2025-11-13
About vacancy
mselect is looking to hire a Help Desk Technician for an international oil and gas operator in Erbil, Iraq. Candidates must have 1–3 years of hands-on experience in IT Help Desk, Desktop Support, or Technical Support roles. Fluency in English and Kurdish is a must.
Key Responsibilities
1. User Support & Issue Resolution:
Qualifications
Education & Experience:
Rotation
5 days a week
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
Key Responsibilities
1. User Support & Issue Resolution:
- Serve as the first point of contact for all IT-related incidents and service requests via phone, email, or in person
- Provide timely and effective support for hardware, software, network, and application issues
- Diagnose and resolve end-user problems, escalating complex issues to higher-level support as needed
- Maintain a strong customer-service focus and ensure minimal disruption to business operations
- Install, configure, and troubleshoot operating systems (Windows 10/11), Microsoft 365 applications, and collaboration tools such as Teams and OneDrive
- Support user account management in Active Directory, Exchange, and other enterprise systems
- Assist with printer configurations, shared drives, VPN access, and network resource connectivity
- Perform software deployments, updates, and licence management in coordination with the IT systems team
- Perform setup, imaging, and deployment of workstations, laptops, and peripherals for new and existing staff
- Maintain the IT asset inventory, including equipment tracking, tagging, and lifecycle management
- Coordinate repairs and warranty claims for defective hardware with vendors or suppliers
- Ensure all devices meet corporate security and configuration standards
- Monitor and respond to alerts generated by IT systems, ensuring proactive issue resolution
- Perform routine maintenance tasks such as updates, patching, and disk clean-up to maintain performance
- Document all troubleshooting steps, resolutions, and user interactions in the IT service management (ITSM) system
- Assist in maintaining up-to-date technical documentation, knowledge base articles, and user guides
- Ensure end-user compliance with IT security policies, including password hygiene and device protection
- Support endpoint protection tools (e.g. Microsoft Defender, antivirus, encryption)
- Assist users with multi-factor authentication (MFA) setup and remote access troubleshooting
- Report suspicious activities, security incidents, or data breaches to the IT security team
- Collaborate with system administrators and network engineers to resolve cross-functional issues
- Participate in IT projects, system rollouts, and user training sessions
- Identify recurring issues and suggest improvements for processes and support efficiency
- Provide end-user training and guidance on company systems and software when required
Qualifications
Education & Experience:
- Bachelor’s degree in Information Technology, Computer Science, or related discipline
- 1–3 years of hands-on experience in IT Help Desk, Desktop Support, or Technical Support roles
- Microsoft Windows 10/11 and Microsoft 365 suite (Outlook, Teams, SharePoint)
- Active Directory user and group management
- Network fundamentals (TCP/IP, DNS, DHCP, VPN)
- Hardware troubleshooting (PCs, laptops, printers, mobile devices)
- ITSM/ticketing systems (e.g. ManageEngine, ServiceNow)
- Basic PowerShell scripting and remote desktop tools (RDP, TeamViewer)
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving capabilities
- Customer-oriented with a professional and patient approach
- Ability to manage multiple tasks and prioritize effectively
- Proactive, reliable, and detail-oriented
- Team player who can also work independently under minimal supervision
- CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation certification (advantageous)
- Microsoft 365 Certified: Fundamentals or equivalent
- Exhibits enthusiasm, professionalism, and a positive attitude
- Responds promptly to user and supervisor requests
- Works with integrity and respect for confidentiality
- Open-minded, curious, and eager to learn new technologies
- Proactive, innovative, and continuously seeks process improvements
- Displays resilience and adaptability in a fast-paced environment
- This role may require on-site presence and occasional travel between office and field locations
- Availability for occasional after-hours or weekend support when necessary
- Must comply with all internal IT security and safety policies
Rotation
5 days a week
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.