Location: Duhok
Job Type:
Permanent
Sectors:
Default
Closing Date:
2025-06-12
About vacancy
mselect is looking to hire a Service Manager for an international automotive client in Duhok, Iraq. Candidates must have a minimum of 3 to 5 years of relevant experience. Fluency in English and Kurdish is a must, Arabic is a plus.
Key Responsibilities:
Skills, Qualifications and Experience:
Behavioral Competencies:
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
Key Responsibilities:
- Oversee operations in an auto service unit to ensure compliance with quality standards
- Contact clients and convince them to bring vehicles to their unit for repairs
- Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
- Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
- Conduct price negotiations with clients to reach a favorable bargain for both management and client
- Oversee the hiring and training of an effective auto service team
- Maintain accurate record of all accounts and relevant financial information
- Monitor inventory to regulate and ensure availability of required vehicle parts
- Ensure automotive service staff comply with environmental laws and regulations
- Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
- Evaluate the performance of automotive service staff to acknowledge efficient employees and guide underperforming ones
- Listen to client complaints and assist in addressing their issues and resolving challenges
- Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
- Assign and schedule work duties to auto service staff according to their skills
- Follow up customers to obtain feedback and ensure they are satisfied with received service
- Attend workshops and study relevant publications to stay up to date with developments in the automotive service industry
Skills, Qualifications and Experience:
- Bachelor's degree or diploma in Automotive Engineering, or a related field
- Minimum 3-5 years of relevant experience
- Excellent communication, negotiation, and relationship building abilities
- Analytical mindset with the ability to interpret data and make informed decisions
- Proficiency in MS Office and relevant software applications
Behavioral Competencies:
- Excellent communication skills
- Excellent leadership skills
- People focus and Excellent Customer handling skills
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
