Location: Erbil
Job Type:
Permanent
Sectors:
Administration
Closing Date:
2026-01-08
About vacancy
mselect is looking to hire a Corporate Travel Agent for a travel and tourism client in Erbil, Iraq. Candidates must have a minimum of 1 year of experience as a travel agent, with a focus on corporate travel. Fluency in English is a must; proficiency in Kurdish and Arabic is a plus.
Job Purpose
To provide professional travel services to corporate clients, ensuring their travel needs are met efficiently and cost-effectively. The corporate travel agent will manage bookings, handle client requests, and provide a seamless travel experience for business travellers.
Key Responsibilities
1. Travel Arrangements:
Requirements
Key Competencies
Working Conditions
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
Job Purpose
To provide professional travel services to corporate clients, ensuring their travel needs are met efficiently and cost-effectively. The corporate travel agent will manage bookings, handle client requests, and provide a seamless travel experience for business travellers.
Key Responsibilities
1. Travel Arrangements:
- Plan and book domestic and international travel arrangements for corporate clients, including flights, hotels, car rentals, and other transportation
- Ensure all travel arrangements comply with the client's travel policies and preferences
- Handle complex itineraries and last-minute changes with ease
- Build and maintain strong relationships with corporate clients, understanding their specific travel needs and preferences
- Provide personalised service to ensure high client satisfaction
- Respond promptly to client inquiries and provide accurate travel information
- Ensure cost-effective travel solutions by identifying the best available rates and negotiating with suppliers
- Monitor and report on travel expenses, ensuring adherence to client budgets and travel policies
- Provide clients with cost-saving recommendations and travel alternatives
- Prepare and manage travel documentation, including itineraries, invoices, and travel insurance
- Ensure compliance with all relevant travel regulations and company policies
- Maintain accurate records of all travel bookings and client interactions
- Handle travel-related issues and emergencies, providing solutions and support to clients as needed
- Coordinate with travel suppliers to resolve booking problems, cancellations, or changes
- Ensure clients are informed of any changes to their travel plans promptly
- Utilise travel management software and booking systems to manage client reservations
- Stay updated on the latest travel technology and tools to enhance service delivery
- Provide clients with guidance on using travel apps and online booking systems
- Prepare travel reports for clients, highlighting travel patterns, expenses, and savings
- Analyse travel data to identify trends and opportunities for improving travel services
- Provide feedback to the Corporate Travel Operations Manager on client needs and service improvements
Requirements
- A bachelor’s degree in Travel Management, Business Administration, or a related field is preferred
- Minimum of 1 year of experience as a travel agent, with a focus on corporate travel
- Proficiency in travel management software (e.g. Galileo, Sabre) and Microsoft Office Suite
- Strong knowledge of domestic and international travel regulations and requirements
- Excellent organizational and multitasking skills
- Strong communication and interpersonal abilities
- Ability to work under pressure and handle tight deadlines
Key Competencies
- Customer Service: Commitment to providing excellent service and meeting client needs
- Attention to Detail: Ensuring accuracy in travel bookings and documentation
- Problem Solving: Ability to resolve travel-related issues efficiently
- Communication: Clear and effective verbal and written communication skills
- Time Management: Ability to manage multiple tasks and prioritize effectively
- Sales Skills: Ability to recommend travel options that meet client needs and preferences
Working Conditions
- Full-time position based in Erbil, Iraq
- Standard office hours with occasional requirements for overtime or on-call support during travel emergencies.
- Occasional travel may be required to meet with clients or attend industry events
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
