Location: Erbil
Job Type:
Permanent
Sectors:
Administration
Closing Date:
2026-01-08
About vacancy
mselect is looking to hire a Visa Consultant for a travel and tourism client in Erbil, Iraq. Candidates must have a minimum of 2 years of experience in visa consulting or travel-related services. Fluency in English is a must; proficiency in Kurdish and Arabic is a plus.
Job Purpose
To provide professional visa processing services to clients by ensuring accurate and timely documentation, compliance with embassy requirements, and exceptional customer service. The Visa Consultant will serve as the primary point of contact for clients needing assistance with visa applications and related services.
Key Responsibilities
1. Visa Application Processing:
Requirements
Key Competencies
Working Conditions
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
Job Purpose
To provide professional visa processing services to clients by ensuring accurate and timely documentation, compliance with embassy requirements, and exceptional customer service. The Visa Consultant will serve as the primary point of contact for clients needing assistance with visa applications and related services.
Key Responsibilities
1. Visa Application Processing:
- Assist clients in completing visa applications and gathering required documentation
- Verify the accuracy and completeness of all client-submitted documents
- Submit visa applications to relevant embassies or consulates and track their progress
- Provide clients with accurate information about visa requirements, fees, and processing times
- Guide clients on travel restrictions, regulations, and necessary preparations
- Address client inquiries promptly and professionally, offering solutions for visa-related challenges
- Ensure all client applications comply with the requirements of embassies and consulates
- Maintain up-to-date knowledge of changing visa regulations and guidelines
- Prepare cover letters, forms, and other documentation required for visa applications
- Coordinate with embassies, consulates, and visa service providers to expedite the process
- Follow up on pending applications and notify clients of any additional requirements
- Keep clients updated on the status of their applications
- Maintain accurate records of all visa applications, approvals, and rejections
- Ensure confidentiality and security of client documents and information
- Prepare periodic reports on visa processing activities for the visa manager
- Address and resolve issues such as delays, application errors, or additional documentation requests
- Assist clients in addressing visa rejections or appeals when applicable
- Provide clients with information on travel insurance, medical checks, or additional services required for visa issuance
- Offer support for group or corporate visa applications and requirements
Requirements
- A bachelor’s degree in a related field is preferred
- Minimum of 2 years of experience in visa consulting or travel-related services
- Strong knowledge of visa requirements and embassy processes
- Proficiency in Microsoft Office and visa application software
- Excellent communication skills in English (Arabic and Kurdish are a plus)
- Attention to detail and strong organizational skills
Key Competencies
- Customer Focus: Commitment to providing exceptional client service
- Problem-Solving: Ability to resolve visa-related challenges effectively
- Attention to Detail: Ensuring accurate documentation and compliance
- Time Management: Handling multiple applications while meeting deadlines
- Team Collaboration: Working closely with the Visa Manager and other team members
Working Conditions
- Full-time position based in Erbil, Iraq
- Standard office hours with flexibility for urgent visa processing requirements
- May require occasional travel to embassies or consulates
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
