Location: Baghdad
Job Type:
Permanent
Closing Date:
2025-05-14
About vacancy
mselect is looking to hire a Booking Officer for a logistics client in Baghdad, Iraq. Candidates must have a minimum of 3-5 years’ experience of relevant experience in a similar role. Fluency in English and Arabic is a must.
Job Purpose
The Booking Officer manages the end-to-end booking process for cargo shipments. This includes receiving and reviewing booking requests, ensuring compliance with company policies, and maintaining accurate records. The role involves conducting checks on routing, quotations, equipment, and haulage availability to guarantee the feasibility of each booking. Additionally, the Booking Officer ensures the timely input of all booking and charging details into the system and provides customers with confirmation and related documentation. They are also responsible for handling amendments, and cancellations, and ensuring smooth execution of bookings, including special cargo and hazardous shipments.
Key Responsibilities
Requirements
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
Job Purpose
The Booking Officer manages the end-to-end booking process for cargo shipments. This includes receiving and reviewing booking requests, ensuring compliance with company policies, and maintaining accurate records. The role involves conducting checks on routing, quotations, equipment, and haulage availability to guarantee the feasibility of each booking. Additionally, the Booking Officer ensures the timely input of all booking and charging details into the system and provides customers with confirmation and related documentation. They are also responsible for handling amendments, and cancellations, and ensuring smooth execution of bookings, including special cargo and hazardous shipments.
Key Responsibilities
- Efficiently receive and review booking requests from customers or internal departments
- Conduct necessary checks including routing, quotation, allocation, and equipment or haulage availability to ensure booking feasibility
- Accurately input booking details into the system to ensure the timely processing of requests
- Enter charges for auto freight and manual bookings into the system, ensuring accuracy and compliance with pricing standards
- Send timely booking confirmations and related documentation to customers to confirm booking details
- Process amendments or cancellations before empty release (Merchant Haulage) or transport order is sent (Carrier Haulage) In the event of journey leg updates, coordinate with Customer Service Export for amendments
- Handle regular, special cargo, hazardous, and cross-trade bookings in full compliance with corporate guidelines and regulations
- Send booking confirmation and relevant documents to customers in a timely manner
- Perform auto freighting when applicable and ensure all necessary actions are taken for smooth execution
Requirements
- Bachelor’s degree from any relevant field, obtained from a recognized Government University
- Minimum of 3-5 years of experience in a similar role
- Excellent verbal and written communication skills in (English and Arabic)
- Strong organizational skills with the ability to multitask and prioritize effectively
- High level of discretion and professionalism in handling sensitive information
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and virtual meeting tools
- Strong attention to detail and problem-solving abilities
- Flexibility, adaptability, and the ability to work under pressure in a fast-paced environment
- Trustworthy, proactive, and committed to excellence in service delivery
- Proficiency in Microsoft Office Suite, CRM tools, and digital sales platforms
- Excellent communication skills to effectively coordinate between internal teams and customers
- Strong problem-solving skills, particularly in troubleshooting digitalization queries
- The ability to thrive in a fast-paced environment while maintaining attention to detail and meeting deadlines
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
