Location: Baghdad
Job Type:
Permanent
Closing Date:
2025-05-10
About vacancy
mselect is looking to hire a Customer Service Officer for a logistics client in Baghdad, Iraq. Candidates must have at least 3-5 years of experience in a similar role. Fluency in English and Arabic is a must.
Job Purpose
The Customer Service Officer (CSO) is the primary point of contact between the organization and its clients. This role is responsible for handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction. The CSO supports day-to-day operations by managing communication channels, coordinating with internal departments, and maintaining accurate records. A successful candidate will possess strong communication and problem-solving skills, demonstrate attention to detail, and be committed to delivering exceptional service in a fast-paced environment.
Key Responsibilities
Requirements
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
Job Purpose
The Customer Service Officer (CSO) is the primary point of contact between the organization and its clients. This role is responsible for handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction. The CSO supports day-to-day operations by managing communication channels, coordinating with internal departments, and maintaining accurate records. A successful candidate will possess strong communication and problem-solving skills, demonstrate attention to detail, and be committed to delivering exceptional service in a fast-paced environment.
Key Responsibilities
- Serve the customer in all its queries and requirements; Inform them of any shortcomings based on initial conditions (cost, delay, etc.)
- Coordinate internally and/or respond to customer queries related to shipment
- Monitor shipment according to customer status and track and trace upon delivery
- Maintain daily, weekly and monthly reports/dashboards for stakeholders
- Participate in the promotion of relevant products or services when talking to customers
- Contact customers and manage/coordinate system modifications when needed
- Give guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc) if applicable
Requirements
- Bachelor’s degree preferred, ideally from an Engineering or any other relevant field, obtained from a recognized Government University
- Minimum of 3-5 years of experience in a similar role
- Excellent verbal and written communication skills in (English and Arabic)
- Strong organizational skills with the ability to multitask and prioritize effectively
- High level of discretion and professionalism in handling sensitive information
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and virtual meeting tools
- Strong attention to detail and problem-solving abilities
- Flexibility, adaptability, and the ability to work under pressure in a fast-paced environment
- Trustworthy, proactive, and committed to excellence in service delivery
- Proficiency in Microsoft Office Suite, CRM tools, and digital sales platforms
- Excellent communication skills to effectively coordinate between internal teams and customers
- Strong problem-solving skills, particularly in troubleshooting digitalization queries
- Ability to thrive in a fast-paced environment while maintaining attention to detail and meeting deadlines
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
