Location: Basrah
Job Type:
Permanent
Closing Date:
2025-03-10
About vacancy
mselect is looking to hire an ITC Performance Lead for an international oil and gas operator in Basrah, Iraq. Candidates must have 3-5 years of experience, ideally with a background in management. Experience in IT service management and performance analysis is also preferred. Fluency in English and Arabic is a must.
Job Purpose
The ITC Performance Lead drives operational excellence and strategic alignment across all IT&C teams. This role is dedicated to the analysis, reporting, and enhancement of performance and productivity across all facets of the IT&C activity set, encompassing service delivery, project execution, cyber security operations, and risk management. The position will be responsible for developing appropriate KPIs within a robust performance management framework to produce detailed insights and actionable recommendations. This shall ensure the IT&C department not only meets its current operational targets but is also well-prepared for future challenges and opportunities.
Key Responsibilities
Requirements
Rotation
5/2
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
Job Purpose
The ITC Performance Lead drives operational excellence and strategic alignment across all IT&C teams. This role is dedicated to the analysis, reporting, and enhancement of performance and productivity across all facets of the IT&C activity set, encompassing service delivery, project execution, cyber security operations, and risk management. The position will be responsible for developing appropriate KPIs within a robust performance management framework to produce detailed insights and actionable recommendations. This shall ensure the IT&C department not only meets its current operational targets but is also well-prepared for future challenges and opportunities.
Key Responsibilities
- Performance Monitoring and Reporting: Develop comprehensive metrics and dashboards to track IT&C services' efficiency and project delivery effectiveness Utilize performance data to guide strategic planning and operational improvements
- Continuous Improvement Initiatives: Identify KPI inefficiencies and lead the development of process improvement projects Work closely with cross-functional teams to secure diverse insights and support collaborative problem-solving efforts
- Strategic Planning Support: Contribute data-driven insights to the strategic planning and budgeting process, aiding in the development of the annual "Work Program & Budget" Ensure initiatives are aligned with the organizational objectives and the strategic direction of IT&C
- Vendor and Service Provider Assessment: Evaluate the performance of vendors and external service providers to ensure they meet IT&C's quality standards and SLAs
- Innovation and Best Practices Adoption: Facilitate the adoption of collaborative tools and platforms, organize continuous training sessions, and manage a shared knowledge management system for best practices and lessons learned
- Performance Measurement and Review: Implement and oversee a unified performance measurement system focused on collective achievements Regularly review team performance to identify areas for collaborative improvement
- Training and Skill Development: Coordinate joint training and development sessions to promote cross-functional learning and give team members exposure to different aspects of the service delivery ecosystem
- Feedback Mechanism and Continuous Learning: Establish a feedback system and organize cross-team knowledge-sharing sessions to foster a culture of continuous improvement and learning
- Audits and Compliance: Conduct regular audits with all ITC teams to ensure adherence to standards and collaborative problem-solving to address identified gaps
Requirements
- Bachelor’s or master’s degree in information technology, Computer Science, or a related field or equivalent experience
- Experience in IT service management and performance analysis
- Certifications in ITIL or equivalent are highly regarded
- Strong analytical and data interpretation skills
- Familiarity with reporting & dashboard applications such as MS Planner, MS Project, DevOps, PowerBI & SmartSheets
- Excellent communication and leadership capabilities
- Knowledge of IT infrastructure technologies and services
- Strategic mindset and process-driven with attention to detail
Rotation
5/2
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
