Location: Erbil
Job Type:
Permanent
Closing Date:
2025-02-26
About vacancy
mselect is looking to hire an Operations Manager for a logistics client in Erbil, Iraq. Candidates must have a minimum of 3-5 years of experience in operations management. Fluency in English, Arabic and Kurdish is a must.
Job Purpose
As an operations manager, your role is vital for ensuring the smooth and efficient functioning of various operational processes within the organization.
Key Responsibilities
Strategic Planning:
Requirements
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
Job Purpose
As an operations manager, your role is vital for ensuring the smooth and efficient functioning of various operational processes within the organization.
Key Responsibilities
Strategic Planning:
- Develop and implement operational policies and procedures to improve efficiency
- Collaborate with senior management to set organizational goals and objectives
- Manage the complete logistics process, from shipment’s order receipt to delivery
- Optimize transportation routes and modes to minimize costs and maximize efficiency
- Coordinate with the whole supply chain participants in the process like agents, Shippers, vendors, and the company’s operation teams to ensure timely and accurate deliveries
- Establish and enforce quality control standards
- Implement measures to identify and resolve any quality issues
- Manage the whole operations department
- Recruit and train staff; Foster a positive and collaborative work environment
- Conduct performance reviews and provide feedback to team members
- Updating job owners (sales team) about shipments’ status
- Efficient communication with the agents, shippers, brokers etc
- Ensure effective communications with the departments of Sales and Finance
- Implement and leverage technology solutions for improved tracking and visibility
- Explore and adopt new technologies that enhance operational efficiency
- Identify potential risks in the supply chain and develop contingency plans
- Monitor external factors such as regulatory changes and economic trends that may impact operations
- Develop and manage budgets for operational expenses
- Identify opportunities for cost savings without compromising quality or efficiency
- Supervising the Customer Service teams at all stations
- Work closely with customer service teams to ensure customer satisfaction
- Address and resolve customer complaints or issues related to operations
- Regularly review and analyze operational processes to identify areas for improvement
- Implement changes to enhance overall efficiency and effectiveness
- Ensure compliance with relevant laws, regulations, and industry standards
- Stay informed about changes in regulations and update processes accordingly
- Generate and analyze reports on key performance indicators (KPIs)
- Present regular updates to senior management on the performance of logistics operations
Requirements
- Bachelor's degree in Business Administration, Logistics, or a related field (Master’s preferred)
- Minimum of 3-5 years of experience in operations management, with a focus on logistics
- Proven experience leading and managing teams
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication and interpersonal skills
- Proficiency in using logistics software and other relevant technology tools
- Ability to work under pressure and meet deadlines
- Knowledge of industry regulations and compliance standards
- Strong organizational and time-management skills
- Ability to drive continuous improvement initiatives
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
